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Shipping & Returns

Shipping
Orders received before 3pm central time, will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturdays, Sundays, or holidays.

Free ground shipping on orders over $100 to anywhere in the 48 contiguous United States.  For orders under $100, shipping charges are based on the weight, dimensional size, distance and service chosen. Please note that transit time begins the day after your order is shipped.  All shipments are F.O.B. shipping point (Wisconsin).  Any extra charges incurred for additional services, must be paid by the consignee. Due to shipping costs, we only ship to the 48 contiguous states.  Title and risk of loss pass to the customer upon tender of shipment to carrier. The shipping method will be determined by size and weight of each item and the total order. Different items may be shipped independently or separately, even if they are ordered together.

Returns
If you are not fully satisfied with a product, you must contact us within 60 days of receipt. A refund may be arranged excluding freight charges after inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused and in resalable condition, with a Return Authorization (RA) number and are subject to 10% restocking fee. We inspect all returns and reserve the right to refuse credits on damaged, misused or non-resalable items. Shipping and Handling charges are non-refundable for all returns. The customer is responsible for return shipping charges (unless the reason for return was a mistake by Napkins and Wipers.com). If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred. All returns must have a Return Authorization (RA) number for any credits to be processed. Please contact Customer Service ([email protected] or 920-573-1940) to discuss your RA number and have the following information ready:
    • Customer name
    • Invoice Number
    • Date of Purchase
    • Item Number and Description
    • Reasoning for Return